At Hoover Kitchen Supply Shop, we take pride in offering premium kitchen products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy ensures a hassle-free process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return:

  • Items must be in original condition – unused, uninstalled, and with all original packaging and tags
  • Proof of purchase (order number or receipt) must be provided
  • Certain products may have specific return conditions (see below)

Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Caps, Corners & Joints (once opened)
  • Edge Caps and Edging & Joints materials
  • External Corners that have been cut or modified
  • Any custom-made or specially ordered items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item(s) securely in the original packaging with all accessories
  5. Ship your return using the shipping method we provide (return shipping costs may apply)

Return/Exchange Request Form Template

Please include the following information when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hoover Kitchen Supply Shop Customer Service, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Details of item(s) to be returned/exchanged: – Product Name: – Quantity: – Reason for return/exchange: For exchanges, please specify the replacement product you would like: – Replacement Product Name: – Product Code (if known): Please advise on the next steps for processing this request. Thank you, [Your Full Name] [Your Contact Number] [Your Email Address]

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation when your refund has been processed

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received and inspected
  • If the replacement item is of higher value, you will need to pay the difference
  • If the replacement item is of lower value, we will refund the difference
  • Standard shipping times apply for replacement items

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

Important Notes

  • We recommend using a trackable shipping service for returns
  • Hoover Kitchen Supply Shop is not responsible for items lost or damaged in return transit
  • Refunds may take 1-2 billing cycles to appear on your credit card statement
  • For international returns, customs fees and import duties are non-refundable

This policy is subject to change without notice. Last updated: [Insert Date]